Frequently asked questions

Shipping Policy

What is the shipping policy?

We aim to ship your parcel within 1 working day of placing your order. All parcels shipped via Royal Mail. Once your order has been shipped you will receive an email with your tracking information.



What countries do you ship to?

We offer worldwide shipping, our prices will differ depending on your location. Please be advised that as the recipient you are responsible for all import fees. If you would like further information on this please contact your local customs office. *As a result of the Brexit transition, European customers may be charged Duty and Tax by your customs department.



What delivery options do you offer?

Within the United Kingdom This zone comprises of England, Scotland, Wales and Northern Ireland.

  • Standard Delivery. 2-3 business days (£6.50)
  • Next Day. Delivered Next Day working day if ordered before 1PM GMT (£8.50)
  • Studio Collection, EC1R 0AT (FREE). Opening times Monday - Friday 10 am until 6 pm
International. Tracked International Shipping via Royal Mail using a flat rate.
  • Europe 3-5 business days (£15)
  • Worldwide 5-7 business days (£30)
For full details of country guides please click here *please note that festive periods may cause a delay in postage, we are sorry for any inconvience this may cause



Return Policy

What is the return policy for order made within the UK?

You have 30 days from the date you receive your order, to return anything to us for an exchange or refund (*exclusions apply). To do so, simply follow the instructions below:

  1. Complete the return form and enclose it in the parcel with the item(s) you wish to return. Use the original packaging if possible (we recommend to use Royal Mail-Tracked for the shipping).

  2. Write ‘return’ and your order number on the outside of the parcel.
  3. Make sure you keep your proof of postage receipt for tracking your parcel online.

  4. Send us an email to info@samudaystudios.com attaching the form and the tracking number. We’ll drop you an email when your return has been processed. This can take up to 14 working days.

Notes: We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returns need to be made unwashed, unworn and with their original tags. *lint, excessive wear and tear, accidental damage and clothing that has been customised in any way, doesn’t qualify.




What is the return and exchange policy for order made from outside the UK?

You have 30 days from the date you receive your order, to return anything to us for a refund only (*exclusions apply). To do so, simply follow the instructions below:

  1. Complete the return form and enclose it in the parcel with the item(s) you wish to return. Use the original packaging if possible.
  2. Write ‘ return’ and your order number on the outside of the parcel.
  3. Make sure you keep your proof of postage receipt for tracking your parcel online.
  4. Send us an email to info@samudaystudios.com attaching the form and the tracking number. We’ll drop you an email when your return has been processed. Please note, this can take up to 6 weeks to process. If you have any questions, you can contact our team here.
Notes: We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returns need to be made unwashed, unworn and with their original tags. *lint, excessive wear and tear, accidental damage and clothing that has been customised in any way, doesn’t qualify.
Exchange: We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.



Can I exchange an item for a different item?



What if my exchange request is out of stock?

If the item is out of stock, we will automatically refund you the full the amount.



Can I return a sale item?

Yes, sale items can be returned for a refund or exchange.



Can I return an item I bought in a POP UP shop events?

Yes! This can be returned within 30 days, following the instructions above.



Can I return my online order to your studio?

You can return any items to our studio, within 30 days. Please show your order confirmation email to info@samudaystudios.com



Will my shipping be refunded?

All shipping costs will not be refunded.



Will any customs charges be refunded?

We're unable to refund any customs charges paid on the original parcel.



Orders

Can I change my order, i.e shipping address?

If you would like to make any changes to your order, please email info@samudaystudios.com as soon as possible. If the order has not yet been processed we may be able to alter it, if it is too late you will need to make an exchange.



Where can I find the care instructions for my piece?

Each item will come with a unique care label, but if you have any further questions do not hesitate to drop us an email at info@samudaystudios.com.



Community/ Sustainability Interest

How are you a fashion brand with a community interest?

Being a CIC (Community Interest Company), we pledge to re-invest 70% of our profits back into community interventions in both low and high-income communities across the globe. All our designs in our AW21 Collection are based on the drawings of children from our Creative Arts Programme, hosted in collaboration with Aceso. Our aim is to build a creative and engaging environment as well as providing support for various communities.



How sustainable are your materials?

We use ethical materials by crafting with deadstock yarns and natural fibres (Wools, Cotton, Linen and eco-friendly/ recycled polyester) which helps us to increase the life and quality of our unique knitwear pieces.



What is your manufacturing process?

Operating on a small scale and managing our simple supply chains on a personal level allows us to get to know our manufacturers personally, and ensure an ethical and fair process. Our samples are produced in our Central London Studio and we have had our garments made in East London. In order to re-invest 70% of profits back to community interventions we needed to maximize our profit margins, so we had to look outside of the UK and turn to manufacturers in ethical Tarlabaşi factories. We are able to see first-hand how our garments are produced and offer full transparency to our customers.



Where can I see the Transparency Report?

Please view our Transparency Report here.